Thank you for choosing Velocitylabsystem. We are committed to providing the highest quality videos, soccer courses and app features to support the development of young athletes.
As our orders are processed and invoiced by our online Paddle.com (Merchant of Record), all financial transactions, returns and complaint procedures are linked to this Return Policy and the Paddle's Buyer Terms publicly available at
https://www.paddle.com/legal/buyer-terms.
- Due to the nature of the services provided (provision of digital content: video courses, training programs and access to applications), refunds are considered on the basis of the specification of the digital product and the status of its consumption (use).
- All base prices and any refunds are settled and processed in US dollars (USD). Any differences in the final refund amount resulting from fluctuations in exchange rates or bank commissions shall be borne solely by the Client.
- In accordance with international consumer protection laws and the European Union directives on digital products, the statutory right of withdrawal and refund expires at the start of the service.
- In the case of Velocitylabsystem Membership subscriptions and Premium Courses, the service (content consumption) begins immediately when:
- The User logs in to the Platform Members Area or logs in to the Application.
- The user will start streaming, view or download any video lesson, training plan or digital file.
- Logging in to the system or using the training materials implies an explicit request for immediate delivery of the service, which excludes the right to a refund due to a "change of decision" or change of mind.
- The Velocitylabsystem Membership subscription operates on a recurring monthly billing period of $15.00.
- No partial refunds: We do not offer prorated or partial refunds for unused days in a given billing cycle. If you cancel your subscription during the month you have paid, your account will remain fully active until the end of that 30-day period. Funds are not refunded for the remaining days.
- Automatic renewals: It is the responsibility of the User to manage and cancel the subscription before the date of the next renewal. Refunds will not be issued if you are automatically charged for forgetting to cancel your subscription in a timely manner.
You are fully entitled to request a full refund within 14 days of purchase only in the following situations:
- Technical Incompatibility: The Platform, courses, or App exhibit persistent server errors or technical glitches that completely prevent access to the materials, and our support team is unable to resolve the issue within 7 business days of the request.
- Double purchase: A user accidentally purchased the same course or subscription twice using different accounts or payment cards.
- Unauthorized Transaction: Proven cases where the Client's payment method has been stolen and used illegally on our Platform (subject to positive verification by Paddle's anti-fraud system).
If the User meets the criteria described in § 4, the application should be submitted through the following procedure:
- By e-mail: Send an unambiguous application to the following address: velocitylabsystem@gmail.com.
- Required Information: The email must include: the buyer's name, the email address associated with the account, the Paddle Transaction ID from the email account, the date of purchase, and a detailed description (or screenshots) of the technical issue.
- Directly via Paddle: Alternatively, you can contact Paddle support directly through the https://paddle.net page using the details on your invoice.
- Any complaints regarding the content of the courses or system errors should be sent to velocitylabsystem@gmail.com.
- Justified complaints will be investigated and considered within 14 working days.
- Once the refund has been approved by us or Paddle, the funds will be automatically transferred to the original payment method (card, PayPal, Apple Pay) within 5 to 10 business days, depending on the bank operator.
